Refund Policy

At UniqPayments, we are committed to providing professional and reliable services in accordance with the scope agreed with each client. This Refund Policy sets out the general principles under which refund-related requests are assessed and handled.

Refund requests are assessed on an individual basis and do not create an automatic entitlement to reimbursement.

Each order is carried out according to the service parameters agreed before the work begins. Once the service process has commenced, refund eligibility will depend on the order status, the scope of work performed, and the relevant facts specific to the request.

We will make commercially reasonable efforts to provide the agreed service in accordance with the original scope of the order.

If the requested service cannot be completed in the initially expected way due to circumstances outside our reasonable control, we may offer an alternative option intended to meet the client’s needs within the agreed service scope.

If the client declines the proposed alternative option or otherwise refuses to proceed with a commercially reasonable way to continue the order, we reserve the right to treat the order as closed and retain 50% of the total amount paid for the services provided.

Any remaining amount, where applicable, will be reviewed individually based on the order status, the agreed service scope, and the circumstances of the case.

No refund, replacement, or alternative option will be provided if the service cannot be completed due to circumstances attributable to the client, including incomplete or inaccurate information, delayed communication, failure to provide required materials, lack of cooperation, or failure to follow the instructions provided.

Refunds are also not provided for issues caused by third parties, external platforms, regulatory processes, compliance reviews, restrictions, holds, delays, or other circumstances outside our reasonable control.

To request a refund review, please contact us through the communication channel used for your order or via the contact details provided on our website.

The request should include the relevant order details, payment confirmation, a description of the issue, and any supporting information necessary for review.

Each request will be assessed by reference to the information provided, the current stage of the order, the agreed service scope, and whether any reasonable option remains available to continue or complete the service.

UniqPayments reserves the right to amend this Refund Policy at any time. Any updates will be published on the website, and clients are responsible for reviewing the current version of the policy.

Email: help@uniqpayments.net

Thank you for choosing UniqPayments. We value your business and are committed to providing reliable service and support.